When can I expect my order to arrive?
Toys are generally shipped within 3 to 5 business days following an order. Delivery times vary from 2 days to 6 weeks depending on your location.
How much does shipping cost?
Shipping rates are $9* in Canada, and $19* to all other countries. We are not responsible for duty or customs, and recommend that you check customs regulations prior to placing an international order.
* Due to the specific shipping costs, we reserve the right to cancel an order if we can not deliver the goods at this price, unless an agreement with the customer to adjust shipping costs.
Can I pick my order up at des Enfantillages workshop?
Yes! At checkout, simply select ‘Pick-up’ under your billing information. You’ll receive an email to confirm that your order is ready and that will invite you to make an appointment before you come in to collect your order.
If you are not completely satisfied with your purchase, please contact us. Items returned in their original state can be exchanged for a store credit within 14 days following their receipt. Customers are responsible for return shipping charges.